Returns & Exchanges

Your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.

Returns

• All Sales are Final and there are NO RETURNS due to change of minds. 
• Sale items and jewellery are final sale and cannot be returned or exchanged.
• Items can only be returned in case of any damage for which a full parcel opening video is required to claim any damage as soon as you receive your parcel.

Exchanges

We are happy to exchange items for a different size ONLY, subject to availability. Please contact us within 5 days of receiving your order to arrange an exchange.

How to Initiate a Return or Exchange

1. Email us at sterlinggalore@outlook.com with your order number and reason for exchange.
2. Our team will respond within 1–2 business days with instructions.
3. Pack your item securely and send it to the address provided.
4. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrectly sent.

Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us within 48 hours of delivery with photos and your order number.

Refunds

Refunds are issued as store credit only, unless the item is faulty or incorrectly sent. Store credit is valid for 12 months from the date of issue.

For any questions, please contact us.